Frequently asked questions

General questions

How to contact us?

You can contact us :

By email : info@phytesia.com

By phone : +32 (0)85 21 56 47 from Monday to Friday from 9am to 5pm

How can I place an order?

By Internet, on this site : http://phytesia-orchids.com/

Par e-mail : info@phytesia.com

By e-mail : info@phytesia.com

Payment

Which payment methods are accepted?

The possible methods of payment are :

- Credit card (debit and credit)

- Paypal

- Bank transfer to account : BE44 0688 9627 2145 (longer processing time)

Delivery

Can I receive an order?

We deliver to all countries in the European Union. We do not deliver to French overseas departments and territories.

What happens if I am not at home during delivery?

You will receive an e-mail with the tracking number when your shipment leaves our premises. The tracking number is also available in your customer account when the order is processed and ready to be sent.

If you are not present at the time of delivery, you can contact the carrier to change the delivery time.

I am never at home during the day. How can I make the delivery?

If no one can receive the parcel at your home, you can :

    - Have the parcel delivered to another address (at the office, for example, or to a neighbour's house)

    - Choose to have the parcel dropped off at a collection point.

Orchids

I am a beginner, which garden orchid should I start with?

If you do not have hardy orchids in your garden, we recommend that you visit our Blog where you will find many articles on growing garden orchids : 

- https://www.phytesia-orchids.com/en/blog/choosing-the-right-garden-orchid-n45

- https://www.phytesia-orchids.com/en/blog/can-i-grow-my-garden-orchids-in-pots-on-a-terrace-or-balcony-n31

- https://www.phytesia-orchids.com/en/blog/shade-or-sunshine-where-should-you-plant-your-garden-orchids-n30

See our entire Blog : https://www.phytesia-orchids.com/en/blog